Datenschutzerklärung

12Camp LTD, with registered address at Botter 32-51 8243 KK Lelystad, the Netherlands, is responsible for the processing of personal data as referred to in this data protection privacy declaration.

Contact details :

12Camp BV
Botter 32-51
8243 KK Lelystad
Nederland
Telephone : +31 320 258549
Website: www.alpcamp.eu
Registration Number Chamber of Commerce:  6256862

 

Data Protection Principles

We will comply with the data protection principles when gathering and using personal information, as set out in our data protection policy.

 

Responsible data protection officer

W.J. van Rossum is the officer responsible for protecting personal data of 12Camp Ltd.
He can be reached via the following email address:  theo@alpcamp.eu

 

Personal data which we record

12Camp BV records your personal data because you make use of our services or because you have provided these personal data to us yourself. Here below you will find a summary of the personal data which we collect and use:

  • Surname
  • First name(s)
  • Gender
  • Address
  • Telephone number
  • E-mail address
  • Other personal data which you actively provide yourself , for instance by creating a profile on our website, by responding to our contact form, in correspondence or by phone
  • Information about your activity on our website
  • Information to enable contracts or transactions with you

Special and/or sensitive personal data

Our website and/or service has no intention to collect data of website visitors below the age of 16.  Should we, despite this, process any such information, we will do so exclusively with the permission of their parents or guardians. However, we cannot check or control whether a visitor to our website is younger or older than 16. Therefore we recommend parents to be involved in the online activities of their children in order to prevent that personal data of these children will be collected without parental permission. If you are convinced that we have recorded any personal data of a person younger than 16 years without this permission, please contact us via theo@alpcamp.eu . We shall then immediately delete such information.

 

With which purpose and on what basis we record personal data:

12Camp Ltd is using your personal data fort he following purposes:

  • To be able to call you by telephone or to e-mail you if this is necessary to provide our services
  • To be able tos end you our offer, in case you have requested this
  • To dispatch our newsletter, leaflet, brochure or other product/service information
  • To inform you of any changes in our contact data, services or products
  • To be able to deliver our goods/services to you, when ordered
  • To handle your payment
  • To be able to communicate with you about our after sales service  

 

Automated decision making

12Camp BV has not automated any decision making on the basis of recorded personal data about issues that might have (substantial) consequences for persons. This concerns decisions taken by computer programs or IT-systems without the involvement of a human being, for instance an employee of 12Camp Ltd.

How long we keep your personal data

12Camp LTD keeps your personal data not longer than strictly necessary to realize the goals for which we have collected these data. We respect the below storage periods for the following categories of personal data s:

Category 1 Company emloyees and -officers  
Storage period 20 years
Recorded data First name(s) , surname, job title , department , telephone number, e-mail address
Purpose Business contact related to purchase, sales, promotion, advise, marketing

 

Category 2 Potential Private Customers
Storage period 10 years
Recorded data First name(s) , surname, job title , department , telephone number, e-mail address
Purpose Making requested offers, updating on news, company developments and being able to formalize orders

 

Category 3 Private Customers
Storage period 30 years
Recorded data First name(s) , surname, job title , department , telephone number, e-mail address, Iban
Purpose Confirming orders, transactions; being able to provide after sales service; providing information. The storage period is related to the life time of our product.

 

Sharing personal data with others

12Camp LTD does not share your personal data with third parties unless this is required to execute our agreement(s) with you or to comply with legal obligations.

 

Cookies, or comparable techniques that we use

12Camp BV only uses technical and functional cookies and analytical  cookies that do not infringe your privacy rights. A cookie is a small tekst file that at first visit to our website is stored on your computer, tablet or smartphone. The cookies we use are necessary for the technical functioning of our website and serve your ease of using it. They ensure that the website is working properly and remember for instance your preferred settings. Also we use these to optimize the use of our website  You can reject the placement of cookies through the settings of you own internet browser. In these settings you can also remove earlier installed cookies or remove your browsing history.

 

The right to see, change or remove your personal data

You have the right to:
– see, correct, change or remove the personal data recorded by us
– withdraw your permission to us to use these data
– to object against the recording and use by us of your personal data
– to object against our processing of your personal data
– to request that we transfer your personal data to another firm, organisation or person

Any request related to one or more of these above mentioned right should be sent to theo@aplcamp.eu

In order to verify your identity when you make any such request, we ask that you accompany your request by a copy of your identity document.  When you send us this, for the sake of your privacy, please make illegible the MRZ (machine readable zone – which is the string of numbers at the bottom of your passport),  the passport number and your personal Civil Identification Number. We shall react as soon as possible but within 4 weeks to your request.

 

How we protect your personal data

12Camp LTD takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, undesired publication and unauthorised alteration.

The data base in which we store our and your data are hosted in ISO 27001 certified data centres.
The company that supplies our data base system complies with ISO 27001 certification through an active data-protection policy and by meeting the demands related to the Privacy Declaration, the  User Agreement, the Data-Processing Agreement, the Service Level Agreement and the Dutch ICT Conditions. The ISO 27001 certification warrants Integrity, Security and Availability. If you are under the impression that your data are not sufficiently protected or if you have any indication of abuse please contact our customer service or mail to theo@alpcamp.eu

 

Complaints

We hope that we can resolve any query or concern you raise about our use of your information. If you are not satisfied with the corrective measures taken by us may contact the Netherlands’  DPA through the following link https://autoriteitpersoonsgegevens.nl/en